Procurement OverviewVendor ManagementFee StructureRFP & ProcurementPilot StrategyImplementation RoadmapSuccess MetricsRisk & MitigationEnterprise Expansion
Procurement OverviewVendor ManagementFee StructureRFP & ProcurementPilot StrategyImplementation RoadmapSuccess MetricsRisk & MitigationEnterprise Expansion
Benefits & Procurement · Vendor & Contract Management
Vendor Management
Contract terms, SLA compliance, and performance scorecards for all PayRX program vendors.
Sample dataObserved
PayRX Pharmacy Network
GLP-1 Medication Supply
GLP-1 medication sourcing, fulfillment, and pharmacy coordination
ActiveSLA 102%
Contract term
36 months
2026-01-01 → 2028-12-31
Fee model
Per-member per-month
per member / month
Annual spend
$29.16M
5,400 members
At-risk portion
25%
tied to outcomes
SLA scorecard
On-time fulfillmentTarget 95 · Actual 97.2Meeting
Medation accuracyTarget 99.5 · Actual 99.8Meeting
Refill turnaround (hours)Target 48 · Actual 36Meeting
PayRX Clinical Platform
Clinical Care Platform
Telehealth visits, clinical protocols, outcome tracking, provider network
ActiveSLA 103%
Contract term
36 months
2026-01-01 → 2028-12-31
Fee model
Per-member per-month
per member / month
Annual spend
$7.15M
1,000 members
At-risk portion
25%
tied to outcomes
SLA scorecard
Visit completion rateTarget 92 · Actual 94.8Meeting
Outcome data captureTarget 80 · Actual 76Below
Provider response time (hrs)Target 24 · Actual 18Meeting
PayRX Care Team
Care Navigation & Coaching
Health coaches, care navigators, enrollment support, member communications
ActiveSLA 102%
Contract term
24 months
2026-01-01 → 2027-12-31
Fee model
Per-member per-month
per member / month
Annual spend
$2.40M
1,000 members
At-risk portion
25%
tied to outcomes
SLA scorecard
Enrollment conversionTarget 90 · Actual 91.5Meeting
Member satisfaction (CSAT)Target 85 · Actual 88Meeting
Check-in response rateTarget 70 · Actual 68Below
PayRX Analytics & Reporting
Data & Analytics
Workforce health analytics, reporting dashboards, data governance
ActiveSLA 101%
Contract term
36 months
2026-01-01 → 2028-12-31
Fee model
Flat annual
annual platform fee
Annual spend
$360K
platform-wide
At-risk portion
0%
no at-risk
SLA scorecard
Dashboard uptimeTarget 99 · Actual 99.6Meeting
Report delivery (on schedule)Target 95 · Actual 100Meeting
SLA compliance summary
MeasuredMeeting target
9
of 11 SLAs
Below target
2
of 11 SLAs
Overall compliance
82%
SLA adherence rate
Employee Privacy Protected by Design
Employer reporting is designed to present aggregate workforce and health-program insights without exposing individual clinical records. Small-group reporting restrictions help reduce the risk of employee identification.
Sample dataPrivacy-restricted reporting
Aggregated information is not described as HIPAA-de-identified unless applicable de-identification requirements have been satisfied and verified.