AT&TSample data
AT&T · Employer portal

Workforce Productivity

Absence Costs & Operational Impact — the true cost of workforce disruption.

Sample data
Annual absence days
40,000
2,000 × 20 days
Observed
Workforce capacity lost
320,000
153.8 FTE-equivalent
Modeled
Replacement labor costs
$12.44M
OT + temp + admin
Modeled
Uncovered capacity
48,000
15% not replaced
Modeled
Potential financial value
$3.11M
25% reduction scenario
Modeled

Where the workforce hours are lost

Coverage mix
Overtime coverage128,000 hrs (40%)
Temporary / contractor labor80,000 hrs (25%)
Internal reassignment64,000 hrs (20%)
Uncovered work48,000 hrs (15%)
Total absence hours320,000= 153.8 FTE
Total replacement labor cost$12.44MOT + temp + admin
Uncovered operational capacity48,000not a cash cost

Absence cost breakdown

Modeled
Overtime costs
OT coverage hours128,00040% of absence
Base hourly rate$39incl. 1.3× load
OT premium1.5×
Total OT cost$7.44M
Temporary labor & contractors
External coverage hours80,00025% of absence
Temp staffing rate$45/hr70% of external
Contractor rate$65/hr30% of external
Total temp + contractor$4.08M
Operating understaffed
Uncovered hours48,00015% of absence
Reassigned hours64,00020% internal

Not automatically a cash cost. Represents reduced service capacity, delayed work, and operational backlog.

Administrative & management burden
Admin burden rate8%of replacement labor
Scheduling & coordination$369Kestimated
Supervisory time$323Kestimated
Processing & overhead$230Kestimated
Total admin burden$922K

Absence cost waterfall

Sample data

How absence-related costs accumulate. Uncovered impact is operational, not a cash expense.

$0K$3.11M$6.22M$9.34M$12.45M$7.44MOvertime$4.08MTemp / contractor$922KAdmin burden$12.44MTotal cost48000 hrsUncovered impactoperational
Overtime
Temp / contractor
Admin burden
Total cost
Uncovered (operational)

Workforce improvement simulator

What happens when workforce availability improves? Adjust the sliders to see the potential operational and financial impact.

25%
8 hrs
40%
25%
20%
Uncovered: 15%(auto-calculated)
1.50×
$45
$65
30%
8%
Recovered workdays
10,000
Recovered hours
80,000
FTE recovered
38.5
Potentially avoidable expenses
Overtime costs avoided$1.86M32,000 hrs
Temp labor avoided$630K14,000 hrs
Contractor costs avoided$390K6,000 hrs
Admin burden avoided$230K
Total modeled avoidable$3.11Mmodeled

Recovered hours are not automatically savings. A modeled reduction in absences may create capacity without reducing payroll. Only count savings when Finance confirms an actual cost reduction.

Current vs improved workforce operations

25% reduction
MetricCurrentImprovedChange
Absence days40,00030,000−10,000
Absence hours320,000240,000−80,000
OT cost$7.44M$5.58M−$1.86M
Temp + contractor cost$4.08M$3.06M−$1.02M
Admin burden$922K$691K−$230K
Uncovered hours48,00036,000−12,000
Total replacement cost$12.44M$9.33M−$3.11M

Industry-specific operational examples

Sample data

Examples change with industry context. Financial methodology stays the same.

Store coverage gaps

Shift shortages reduce customer service levels and sales support

Overtime for floor coverage

Associates work extended shifts to maintain store operations

Temporary staffing

Agency workers require training and lack product knowledge

Service level impact

Customer wait times increase and fulfillment slows during gaps

Industry examples are illustrative and not presented as actual results without supporting data.

Modeled opportunity vs validated financial value

Modeled
Modeled operational opportunity
Potentially avoidable OT$1.86M
Potentially avoidable temp/contractor$1.02M
Potentially avoidable admin$230K
Total modeled opportunity$3.11Millustrative

Not automatically included in program ROI or net financial value.

Validated financial value
OT costs validated$3.40Mconfirmed
Temp labor validated$1.84Mconfirmed
Uncovered recovery validated—pending
Total validated value$5.25MFinance confirmed

Only Finance-confirmed reductions appear in the Financial Impact section's net value.

No double counting: Modeled opportunity and validated value are kept separate. The fixed 10-year chart in Financial Impact & Opportunity is a separate presentation scenario and is not changed by these workforce sliders.

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All figures illustrative · synthetic data · not validated financial results

Employee Privacy Protected by Design

Employer reporting is designed to present aggregate workforce and health-program insights without exposing individual clinical records. Small-group reporting restrictions help reduce the risk of employee identification.

Sample dataPrivacy-restricted reporting

Aggregated information is not described as HIPAA-de-identified unless applicable de-identification requirements have been satisfied and verified.

Sample Data — Demonstration Only. Fictional data, not actual patient records or validated outcomes.